Job Fair Event – Dispensary Agent

Interested in joining the cannabis industry? Connect with the Sunburst Team to explore career opportunities at our upcoming Job Fair!

As a Sunburst Pharm Dispensary Agent, you act as the first point of contact for our cannabis
consumers. You’ll be tasked with check-in at reception, listening to each consumer’s unique
needs, assisting them in selecting cannabis that best suits their needs and completing their
purchase. The ideal candidate will do this in a positive, patient service-oriented manner in
compliance with state regulations.

Responsibilities:

• Greet customers as they enter the reception area and sales room
• Verify patients are registered within the state database
• Educate consumers on Maryland cannabis laws
• Earn the trust of our consumers – learn their specific cannabis needs then help direct
  them to products and ingestion methods that work for them
• Accurately prepare and record all sales transactions within the Point-of-Sale system
• Maintain a professional and safe environment for patients and fellow team members
• Demonstrate the ability to follow all COMAR compliance regulations and Sunburst
  Pharm operating procedures
• Identify potential issues and work with senior management to correct them
• Work to continually educate yourself on cannabis and expand your knowledge of
  cannabis products and treatment methods
• Pass all required cannabis training programs
• Assist Inventory Management with reconciling and stocking dispensary products
• Assist Inventory Management with trimming, packaging and labeling new products
• Assist in cleaning the dispensary and organizing displays
• Answers patient questions in-person, over-the-phone and online
• Perform light clerical duties including accurate filing of patient information, inventory
  and general records while maintaining strict patient confidentiality

Qualifications:

•  At least 21 years of age
• High School Diploma or GED
• Associates Degree or higher strongly encouraged
• Must pass all required background checks
• Must obtain a state-issued medical cannabis card
• Must be able to work all hours of operation: 5 days a week between the hours of 7AM-
  9PM.
• Experience in the legal cannabis industry a plus, but not required
• 2+ years customer service experience in a client-focused sales environment
• Excellent customer service skills
• Experience working with digital Point-of-Sale systems preferred
• High proficiency working in a Windows PC environment, Microsoft Word and PC-based
  Web Browsers
• Ability to work evenings and weekends as needed
• Ability to handle multiple duties in a fast-paced industry
• Ability to work independently and as a team, using strong analytical, prioritization and problem solving skills to tackle a variety of tasks
• Ability to stand for 7-8 hours at a time
• Ability to lift, carry and balance up to 30 pounds
• A strong desire to take the initiative and follow through on tasks with minimal supervision.